Fixing devices since 2014
We started with a simple idea: device repairs should be fast, affordable, and done right. Over 40,000 customers later, that's still what drives us every day.
Our Story
In 2014, Ben Turner was tired of seeing people pay too much for poor-quality phone repairs. Screens that would crack again within weeks. Batteries that barely held a charge. Shops that would keep devices for days with vague promises of "maybe tomorrow."
So he started ScreenFixed with a different approach: use quality parts, charge fair prices, fix things fast, and stand behind the work with a real warranty. The first year was just Ben and a truck, driving around Brisbane fixing phones at people's homes and offices.
Word spread. Customers appreciated honest communication, quality work, and not being treated like they didn't understand technology. Within two years, we outgrew the mobile model and opened our first store in Brisbane CBD. Melbourne followed in 2018, Sydney in 2022.
Today, we've repaired over 40,000 devices across Australia. We've expanded our team to certified technicians in three cities. We've built a mail-in service that covers the entire country. But the core philosophy hasn't changed: do the repair right, treat customers with respect, and stand behind our work.
Our Journey
From a single truck in Brisbane to three locations across Australia
The Beginning
Started as a mobile repair team driving around Brisbane on a truck, fixing phones at customers' homes and offices.
First Store Opens
Opened our Brisbane CBD location after outgrowing the mobile service. Customers loved having a reliable place to get repairs.
Melbourne Expansion
Demand from Victoria led us to open our second location in Melbourne, bringing our quality service to a new city.
Mail-In Service Launch
COVID pushed us to innovate. We built a safe, insured mail-in service so Australians anywhere could access our repairs.
Sydney Location
Opened our third store in Sydney, solidifying our presence across Australia's east coast major cities.
40,000+ Repairs
Reached a milestone of over 40,000 satisfied customers. Every single one taught us something about doing repairs better.
What Drives Us
The principles that guide every repair we make
Quality First
No compromises on parts or workmanship
We've seen what happens when repair shops cut corners. Cheap screens that stop responding after a few months. Batteries that die faster than the originals. We decided from day one that we'd rather lose a sale than deliver substandard work. Every part we use is tested, every repair is quality-checked, and every device leaves our workshop working as it should.
- Quality-tested parts from certified suppliers
- Multi-point inspection before and after repair
- Specialized equipment for professional results
- Industry-leading 2-year warranty on all work
Customer Focus
Your experience matters as much as the repair
Walking into a repair shop can feel intimidating. Technical jargon, uncertainty about pricing, worries about your data. We get it. That's why we built our service around transparency and communication. You'll know exactly what's wrong, what it costs, and how long it takes before any work begins. And if you're not satisfied, we'll make it right.
- Clear explanations without technical overwhelm
- Upfront pricing with no hidden fees
- Realistic timeframes we actually meet
- Friendly support before, during, and after repair
Flexible Service Options
Australia-wide service, however you need it
Not everyone lives near a repair shop. Not everyone has time to drop off their device during business hours. We built three service options to fit your life: walk-in repairs in Brisbane, Melbourne, and Sydney; mail-in service with prepaid shipping and insurance; and same-day turnaround for urgent situations. Your broken device shouldn't mean disrupting your entire day.
- Walk-in locations in major Australian cities
- Mail-in service covering all of Australia
- Same-day repairs for most common issues
- Full insurance coverage on mail-in repairs
Meet Ben Turner
Founder & Operations Manager
I started ScreenFixed because I was frustrated with how the repair industry treated customers. Vague pricing, long wait times, repairs that barely lasted a few months.
My goal was simple: fix things right, be transparent about what we're doing and why, and stand behind our work with a warranty that actually means something.
A decade later, our team has grown, but that philosophy hasn't changed. Every repair that leaves our shops represents our commitment to doing things the right way.
