Privacy Policy
Screen Fixed takes all necessary steps to protect your private and confidential information. This policy outlines how we collect, use, and safeguard your data.
Your Information
Screen Fixed acknowledges customer concerns about personal data collection, usage, and sharing. We are committed to handling visitor and customer information carefully and securely, complying with applicable Australian privacy laws and ensuring our staff understands its obligations in protecting your personal data.
Why We Collect Information
Delivering better service to you
We collect information to deliver services and products, complete transactions, and understand your preferences and requirements. This enables Screen Fixed to improve and personalise our services based on your individual interests.
How We Collect Information
Through your interactions with us
When you register your details or place an order, Screen Fixed stores this information for future reference so you don't need to re-enter personal details. We may supplement your information with external sources to verify accuracy and improve service personalisation.
What We Collect
Personal information is typically provided freely by you during account registration, service requests, or order placement. The general information we collect includes:
How We Use Your Information
We use the information we collect to operate our repair services and provide you with a seamless experience.
Account and Identity Verification
When you create an account, we verify your identity using SMS verification codes sent to your phone number. Your account securely stores your profile, order history, and preferences so you don't need to re-enter details for future repairs.
Repair Orders and Bookings
We use your contact details, device information, and service preferences to process repair orders, schedule appointments, and manage mail-in repairs. This includes generating quotes and tracking repair progress.
Payment Processing
Payments for repairs are processed securely by Square, a third-party payment provider. Screen Fixed does not store your full card details. Square handles payment data in accordance with PCI DSS standards.
Communications
We send automated emails and SMS messages related to your repairs, including appointment confirmations, quote documents, shipping instructions for mail-in repairs, and status updates. These are service communications, not marketing.
Your Device and Its Data
We understand that your device contains highly sensitive personal information. When you entrust your device to Screen Fixed for repair, we take this responsibility seriously.
We Do Not Access Your Personal Data
Our repairs are hardware-focused. Screen Fixed technicians do not browse, copy, transfer, or extract any personal data from your device. We have no interest in your photos, messages, contacts, emails, banking information, health data, or any other content stored on your device. Accessing customer data without consent is a serious violation of our internal policies.
When Device Access May Be Required
For certain repairs such as screen replacements, we may need to power on your device to verify that the repair was completed successfully — for example, testing touch responsiveness or display quality. If a passcode is required for this testing, we will request it from you. Any passcode provided is used solely for repair verification and is not recorded or retained after your device is returned.
Data Loss and Backup Responsibility
While we take every precaution, hardware repairs carry an inherent risk of data loss. Screen and battery replacements, water damage treatment, and other procedures can in rare cases result in data being lost or the device becoming unresponsive. We strongly recommend that you back up your device before submitting it for repair. Screen Fixed cannot be held responsible for data loss that occurs during the repair process.
Physical Security of Your Device
Devices in our care are stored securely in our workshop with access restricted to authorised repair technicians. For mail-in repairs, devices are handled with the same security standards from the moment they arrive at our facility until they are returned to you. We verify your identity before releasing any device back to you.
Information Sharing
Screen Fixed may share personal details with partner companies performing service components. We never use personal information for unrelated purposes without your explicit consent.
Service Partners
Manufacturers, delivery companies, fulfilment contractors, and mail houses who help us complete your repair or delivery.
Payment Providers
Square processes in-store and online payments on our behalf. Your payment information is handled directly by Square and is subject to their privacy policy.
Communication Services
We use third-party providers to deliver email confirmations and SMS verification messages. These providers process your contact details solely to deliver messages on our behalf.
Business Transfers
In specific circumstances such as a business sale, personal information may be transferred to the new entity.
Security
Protecting your data
Screen Fixed takes all reasonable and expected steps required for the safe and secure storing of your personal information. Only select employees access customer information under strict procedures and controls.
Cookies
How we use cookies
Our website uses cookies for essential functions including keeping you signed in, protecting form submissions, and maintaining your session as you navigate the site. Additional cookies help us understand browsing patterns and improve our services. Cookies cannot identify you personally unless you have registered an account.
Automatically Collected Information
When you visit our website, our servers automatically record standard technical information including your IP address, browser type, device type, pages visited, and the date and time of your visit. This data is used to maintain security, diagnose technical issues, and understand how our website is used so we can improve it. We may also use third-party analytics services to help us understand website usage patterns. This information is collected in aggregate and is not used to personally identify you.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfil our warranty obligations. Repair records, order history, and associated correspondence are kept for the duration of the applicable warranty period. You may request deletion of your account and personal data at any time by contacting us.
Your Rights
Under Australian privacy law, you have the right to manage your personal information.
Links to Other Websites
Screen Fixed is not responsible for how external sites handle private information. We don't control third-party websites and aren't responsible for their content. We advise you to be mindful of which sites you visit and to review their privacy policies before providing any personal information.
Linking to Screen Fixed from an external website requires our explicit consent.