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Repair Warranty

We back our parts and labour for years, not days. Every repair from Screen Fixed comes with comprehensive warranty coverage so you can have complete peace of mind.

Our Warranty Coverage

Depending on the parts used and the type of repair, your device is covered under one of these warranty tiers

2-Year Warranty

Premium and original parts are covered for a full 2 years, including parts and labour. Our longest and most comprehensive coverage.

12-Month Battery Warranty

All battery replacements and accessories are covered for 12 months against defects and premature failure.

90-Day Labour Warranty

All repair labour is covered for 90 days. If something goes wrong with our workmanship, we'll fix it at no extra cost.

6-Month Aftermarket Warranty

Aftermarket and non-original parts are covered for 6 months on both parts and labour.

What's Covered

Parts, labour, and peace of mind

Our warranty covers defects in the parts we install and the labour we perform. If a part we fitted fails or a repair we completed doesn't hold up under normal use, bring your device back and we'll make it right at no additional cost.

  • Defective replacement parts
  • Faulty workmanship or labour issues
  • Parts that fail under normal use
  • Replacement parts during warranty period

What's Not Covered

Normal wear, accidents, and external damage

Our warranty does not guarantee indefinite device operation. Coverage applies only to Screen Fixed's repair services and does not extend to environmental factors, accidents, or normal wear and tear.

  • Accidental damage (drops, impacts, liquid spills)
  • Normal wear and tear over time
  • Issues unrelated to our repair
  • Software issues or manufacturer defects

Warranty by Device History

The condition and history of your device may affect the warranty coverage we can offer

Previously Repaired Devices

Devices previously repaired by another provider receive a full 6-month warranty on parts and labour.

Liquid Damage History

Devices with prior liquid damage receive a 45-day warranty on parts and labour. A $49 inspection fee applies if repair is unsuccessful.

Devices in Poor Condition

Devices in very poor condition may not receive warranty coverage. You'll always be informed before any repair begins.

Customer-Supplied Parts

If you supply your own parts, no warranty is provided on either the parts or the labour involved.

When Warranty Becomes Void

To maintain your warranty coverage, please be aware that the following will void your warranty

Device sustains liquid or physical damage after repair

Device is opened by an unauthorised party or the customer

Physical damage occurs to repaired parts post-service

Damage is caused by the customer or third parties unrelated to the original repair

Parts Sourcing & Authenticity

Quality parts from trusted suppliers

Screen Fixed sources parts from manufacturers and authorised representatives. We vouch for the authenticity of genuine parts obtained from official sources. For aftermarket parts, we select the highest quality options available and clearly communicate the part type before any repair begins.

  • Original parts sourced from authorised suppliers
  • Premium aftermarket parts carefully selected
  • Part type clearly communicated before repair

Rework Policy

We stand behind our work

If you're not satisfied with a repair or a part proves faulty within the warranty period, you can request rework at no additional charge. We'll inspect the device, identify the issue, and either repair or replace the affected parts.

Replacement parts supplied during the warranty period are covered for the unexpired portion of the original warranty. Please note that rework scheduling is subject to parts availability and our repair queue.

Special Repair Warranties

Some repair types carry specific warranty terms due to the nature of the work involved

Liquid Damage Repairs

30-day warranty

Neither Screen Fixed nor device manufacturers recommend repairs on liquid-damaged devices, as internal corrosion can cause unpredictable issues. We offer these repairs as a best-effort service with a 30-day warranty period.

  • $49 inspection fee if repair is unsuccessful
  • Manufacturer warranty may be affected
  • Option for repair refund (minus $49) if unsatisfied
  • Full refund available with device title transfer

Glass-Only Repairs (Fused Screens)

30-day warranty

Glass-only repairs on fused screen assemblies are a specialist service. While we achieve excellent results in most cases, the nature of separating fused glass means minor cosmetic imperfections may occur. Coverage includes button and screen functionality for 30 days.

  • Minor visual imperfections may occur (dust, residual glue)
  • Glass may be replaced with a similar alternative if exact model unavailable
  • Covers button and screen functionality
  • No lifting damage warranty provided